I am not receiving OTPs on the mobile app. What should I do?

ℹ️
If you are not getting OTPs, it might be due to network delays. Here is another way to get your OTP:

✅ Step-by-step guide: 

1: Tap Try another way at the bottom of the screen. 

2: Select the USSD option. 

3: Your phone will open the dial screen with this code: *681#. Tap Call to dial. 

4: You will receive your backup OTP by SMS.

If the issue continues, reach out to our support team:
📞 Call: 0709 376 000
💬 WhatsApp: [phone]
✉️ Email: [e-mail]