How to nominate an Administrator

ℹ️
Every Kopo Kopo account must have one Administrator. This is the top-level user who can perform all available actions in the account. You can only have one administrator at a time.

✅ What an Administrator can do

• Request money via STK Push
• Add money via Paybill
• Initiate bank deposits
• View and download transaction reports
• Reverse M-PESA transactions
• Cancel reversals
• Initiate transfers
• Initiate Pay transactions
• Apply for cash advances
• Request additional tills
• View audit logs
• Can be a primary contact
• Manage settlement accounts
• Add and update users

• Manage K2 Connect

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How to nominate an Administrator

✅ Step-by-step guide:

1: Contact us in writing through:

• Email: [e-mail]

• WhatsApp: [phone]

2: Include the following details for the person you are nominating:

• Full name

• Photo of ID and KRA PIN

• Contact details (phone number and email)

• Requestor National ID

Note: Choose someone you trust as the Administrator, as they will have full access to the account.