Understanding transfer durations

M-PESA transfers

M-PESA transfers reflect instantly in the accounts being credited.

Bank Electronic Funds Transfers (EFT)

EFT transfers take 1 to 2 business days to the recipient's bank account. Your bank will mostly be in EFT mode.

Bank Real Time Settlements (RTS)

Real-Time Settlement are processed and completed within 1 hour and are not affected by weekends or public holidays. This makes RTS faster than Electronic Funds Transfer (EFT) payments, which take 1 to 2 business days to reflect in the recipient’s bank account.

Please note that some banks may charge additional fees for Real-Time Settlement (RTS) transactions. We recommend checking directly with your bank to confirm any applicable charges.

Which bank transfers are real-time?

Here is a list of banks that support real-time transfers.

How to enable RTS on web

Step 1: Sign in to your Kopo Kopo account

Step 2: On the left tab, select Payments, then My Bank accounts

Step 3: Click on the bank account name.

Step 4: On the right-hand side gear box, select Enable Real Time Settlements, read the confirmation notification, then tap Enable RTS

You will receive a confirmation that the bank account has been updated.

How to enable RTS on mobile

Step 1: Sign in to your Kopo Kopo account

Step 2: Tap on Move Money, tap on the three dots at the top right, and select My accounts.

Step 3: Select Bank, then the specific account you wish to update.

Step 4: Tap on the three dots at the top right and select Enable Real Time Settlements

You will receive a confirmation that the bank account has been updated.
 

What happens if a bank or M-PESA transfer fails?

If a transfer fails, kindly contact our support team by calling or WhatsApp [phone] or emailing [e-mail]. We will automatically reverse the funds within 4 hours.