I am getting an error when I dial 681#.

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If you are seeing an error or the USSD service is not responding, it could be due to one of the following:

✅ Low or no airtime

✅ Poor network signal

✅ Your user account may be frozen

If your account is frozen, you will not be able to access it via USSD. Check with your account Administrator or learn how to unfreeze a user account here.

✅ You are dialing from a number that is not registered to your Kopo Kopo account