Understanding users on Kopo Kopo

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User roles are permissions that determine what a user can do on your account. The roles include Administrator, Manager, Operator, Cashier and No Login. 

You choose the above roles when setting up your Kopo Kopo account, and the Administrator can update them over time.

Note: Regularly review and update user roles to ensure everyone on your team has the right permissions. Keeping roles up-to-date helps maintain smooth operations and ensures each user can access what they need. You can review the user roles on both Web and Mobile app.

Who can add users?

a) Administrator
The Administrator can add, edit, or update all users in the account. 

This includes managers, operators, no login, and cashiers.

Learn more about the administrator user role here.

b) Manager
A Manager can add, edit, or update users with the cashier role only.

They do not have permission to create or edit any other user.

How many users can you have?

You can add as many users as your account needs, there is no cap.

However, there can only be one Administrator at any given time. All other roles have no limits.

What you need to add a user.

Before adding a new user, make sure you have:

• National ID or Passport of the person you are adding

• KRA PIN (only if the new user is a director or partner)

Related to

• Users