What’s new - September 17, 2025

Kopo Kopo Support
Kopo Kopo Support
  • Updated
New features

Take a look at the latest updates and new features we have just added in September 2025


💳 Create and share Payment Links

You can now create and share Payment Links directly from the Kopo Kopo web and mobile apps. You can share them on WhatsApp, SMS, email, Instagram, TikTok, or anywhere you chat with your customers. This helps you request payments without needing your customer to wait for an instant M-PESA prompt. Each payment link stays active for 7 days before it expires.

Learn more about payment links >


🔐 Easier password reset for USSD users

If you have never set up security questions on Mobile or Web because you mainly use USSD, you will now use your USSD PIN to reset your password on Web. This keeps your account secure.

Learn more about USSD >


🔄 Missing payments

You can now create polling requests for missing payments. These are automatically checked with Safaricom if the payment period is within 48 hours. This helps you find and resolve missing payments faster.

Learn more about missing payments >


✅ Transfer account verification

You can now verify your transfer accounts, including M-PESA phone numbers and bank accounts, before sending money. This makes it more convenient for you to manage your transfers with confidence.

Learn more about transfers >


📲 Updated recent payments section

The recent payments section now has a fresh look with updated icons that bring the web and mobile experience closer together. You will enjoy a more consistent experience across both platforms.

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