Troubleshooting biometric sign-in issues

Kopo Kopo Support
Kopo Kopo Support
  • Updated

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Having trouble signing in with Face ID or your fingerprint? Try these quick fixes:

✅ Ensure biometric authentication is enabled in your device settings.

✅ Clean your fingerprint sensor or ensure your face is well-lit for Face ID.

✅ If you recently updated your fingerprint or Face ID, re-enable biometric sign-in in the app.

✅ Restart your phone and try again.

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