Troubleshooting common cashier issues

I did not receive an SMS to download the app

• Check with your Administrator or Manager to confirm that your access has been enabled.

I cannot sign in

• Ensure you are entering the correct phone number.
• Reset your password by tapping Get help → I forgot my password.

 A payment is missing

• Check if the transaction is in the 24-hour or 48-hour view.
• Confirm with the customer if they completed the payment.