Understanding new device notifications

Device sign-in alerts notify you when your account is accessed from a new device. You will receive details like the location, time, device and IP address. 

What do the alerts look like?

Sample SMS:

Sample email:

Will I get alerts for every new device sign-in?

Yes, after the initial notification, you will continue to receive alerts for any new devices that sign in to your account.

What should I do if I receive an alert for a device I do not recognize?

If you get an alert for a device you do not recognize, change your password immediately. Contact our support team for further assistance.