How to reverse a transaction - Web guide

You may need to reverse a transaction due to an erroneous payment credited to your account or a customer paying twice.

💡Only users with ‘Administrator’ or ‘Manager’ roles can initiate a reversal from the account. 

✅ Step-by-step guide:

1: Sign in to your account.

2: Go to the Transactions tab and then select Payments.

3: Click on the eye icon next to the specific transaction.

4: Click the gear icon and choose Initiate Reversal. Type the reason for the reversal, then click Submit.

▶️ Here is a GIF showing the steps above