How to report missing payments - Mobile app guide

▶️ Below is a tutorial showing the steps.

✅ Step-by-step guide:

1: Sign in to your Kopo Kopo mobile app.

2: Tap on the Transactions tab.

3: Click on the 3 dots on the right and select Missing payments requests

4: At the bottom of the page, click Report missing payments

5: Select the till, the date, and the time the payment was made.

You will receive a confirmation notification once the request is submitted.

We will review your account and provide feedback within 2 hours.