How to report missing payments - Web guide

▶️ Below is a tutorial showing the steps.

✅ Step-by-step guide:

1: Sign in to your Kopo Kopo account.

2: Go to the Transactions tab.

3: Click on Missing Payment Requests.

4: On the right-hand side, select Report Missing Payment.

5: Choose the till number and exact date & time range when the payment was made. Be as specific as possible to help us locate the payment quickly.

You will receive a confirmation notification once the request is submitted.

We will review and provide feedback within 2 hours.