What should I do if my SIM card stops showing payment notifications?

✅ Step-by-step guide:

1: Ensure the SIM card is in a single-SIM phone.

2: Check that the inbox is not full and delete old messages if needed.

3: Verify that no messages are blocked in phone settings.

4: Confirm the phone has good network reception.

💡To test, send at least 1 Kenyan Shilling to your till. If the problem persists, please contact our Support Team or reach out to your Relationship Manager.